Our products are meticulously crafted on a made-to-order basis, and as a general policy. We do not accept returns unless the item is damaged. We apologize for any inconvenience this policy may cause.

If you happen to be dissatisfied with your order, we kindly encourage you to initiate a dialogue with us via email. Please reach out to us at simplyjademade@gmail.com to kickstart a conversation regarding your concerns. Your satisfaction holds a special place in our hearts, and we are committed to doing our utmost to address any issues you may encounter.

To begin the return process for damaged items, please follow these steps:

1. Send an email to simplyjademade@gmail.com with "Returns" in the subject line.
2. Within your email, provide us with the following details: Your name, date the package arrived, type of damage, and attached picture of damage.

Once your return request is approved, you will be able to ship the item back to us. Upon our receipt of the returned item, we will promptly issue a refund. Your satisfaction remains our top priority, and we are dedicated to ensuring a seamless return experience for you.